Privacy Policy

1. Introduction

This Privacy Policy explains how Elk Falls Software, LLC ("we," "our," or "us") collects, uses, maintains, and discloses information from clients and users ("you") in connection with our software development, consulting, and related services, as well as any websites or applications we operate.

2. Information We Collect

We may collect personal and business information in a variety of ways, including when you engage our services, use our software, or fill out a form. The information we collect may include:

  • Contact information such as name, email address, mailing address, and phone number.
  • Business information, including company name, industry, and information about your systems and technical environment.
  • Access credentials or API keys for third‑party platforms (e.g., CRMs, analytics tools, or other systems) necessary for the provision of our services.
  • Usage data, performance metrics, and logs generated by software we develop, host, or help you operate.

3. How We Use Collected Information

Elk Falls Software, LLC uses collected information for the following purposes:

  • To provide and manage services: We use your information to design, build, deploy, and maintain software solutions and to fulfill our contractual obligations.
  • To operate and improve our software: We may use feedback and technical data to improve reliability, performance, and security.
  • To communicate with you: We may use your contact details to send information related to projects, maintenance windows, updates, or to respond to your inquiries and requests.

4. Data Security and Confidentiality

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and operational data. All sensitive client data is handled with care and confidentiality.

  • Access to client systems and data is restricted to authorized personnel who need it to perform their work.
  • We use secure protocols and encryption where appropriate.
  • We do not sell or rent your personal or business information to third parties.

5. Third-Party Services

In the course of providing our services, we may integrate with or rely on third‑party platforms and infrastructure (for example, cloud providers, logging and monitoring tools, or other software‑as‑a‑service products). These services are governed by their own privacy policies. We are not responsible for the privacy practices of such third parties but aim to work with reputable providers.

6. Your Acceptance of These Terms

By engaging our services or using software we operate, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our services. Your continued engagement following any changes to this policy will be deemed your acceptance of those changes.

7. Contacting Us

If you have any questions about this Privacy Policy, how we handle data, or our services generally, please contact us using the information provided on the official Elk Falls Software website or via email at [email protected].